Inbox 2

It contains incoming customer issues. Support admins assign issues to agents who then solve them. AI search is integrated in inbox. Ascendo search engine is just a click away for agents. They can look up solutions within inbox. This will expedite the resolution process.

The inbox also brings the agents up to speed on the issue in hand by providing the chat history. So, customers don’t have to repeat themselves when introduced to an agent.

Inbox has several features that allow customer support personnel to manage multiple issues at a time, understand customer issues quickly and act in a proactive manner.