AI Resolve

This is an AI-powered search engine for customer support teams. It consolidates knowledge from CRM systems, FAQs, and tribal knowledge and provides solutions.

Using this feature, agents can quickly solve customer issues. Further, agents can view the root causes and sub root causes of a problem. They can also get to know which agents have prior experience dealing with such a problem. The engine will provide results based on context and not just keywords. Additionally, there are many filter options to narrow down the solutions.

Apart from providing solutions, this feature also acts as a community forum for support agents. They can view, like/dislike, correct and enrich solutions. This will greatly benefit other agents.