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- arun
email id: arunkumar.p@ascendo.ai
mobile numuber 8754517577
Unique Number | Title | Description | Top Technician | Published_date | Product | URL | Part | Top Technician Name | Phone Number |
1001 | What is Ascendo in Anomaly Detection? | http://Ascendo.AI mission is to save and impact lives and experiences together with customer support agents. Ascendo increases the speed, accuracy, and productivity of customer support teams with powerful Human-Machine augmented learning engine. Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart and delights self service with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. Ascendo accelerates revenue and brand value by learning and sharing insights from every customer interaction with support. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2089821-001", "part_name": "SERVICE KIT, BATTERY, CR2032, PANASONIC", "Quantity": 7}, {"part_id": "2089821-001", "part_name": "SERVICE KIT, BATTERY, CR2032, PANASONIC", "Quantity": 1}] | lhavanya | 8903977086 | ||
1002 | How do customers get value in Anomaly Detection? | In the first few weeks of Ascendo implementation, our current customers have seen the following Quantified benefits: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1003 | Explain how Ascendo prediction works in Anomaly Detection? | http://Ascendo.ai , offers the ability to readily and easily ingest omnichannel customer support data, and then leverages proprietary data science and machine learning models to augment customer support. This allows Ascendo to: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2089821-001", "part_name": "SERVICE KIT, BATTERY, CR2032, PANASONIC", "Quantity": 1}] | lhavanya | 8903977086 | ||
1004 | What happens to the customer data in Anomaly Detection? | At Ascendo, we strictly adhere to the security policies. We have documented our practices on all our Standards, policies, guidelines on our website - https://www.ascendo.ai/security-standards | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2089821-001", "part_name": "SERVICE KIT, BATTERY, CR2032, PANASONIC", "Quantity": 1}] | lhavanya | 8903977086 | ||
1005 | What is Log Analysis? | Log Analysis is Ascendo's Prediction Engine that predicts failure of assets based on log history. Ascendo uses the state of the art Machine Learning algorithms to learn and provide the predictions withing seconds. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1006 | How does Ascendo learn? | Ascendo uses advanced time series modeling that not only looks at the logs at a point in time, but looks at the past trends and patterns as well. Ascendo is able to detect Anomalies within the data and also perform classification base don types of failures by understanding various features in the data sets. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2089821-001", "part_name": "SERVICE KIT, BATTERY, CR2032, PANASONIC", "Quantity": 1}] | lhavanya | 8903977086 | ||
1007 | How long does it take to learn from the data? | At Ascendo, we use advanced Training techniques. Depending on the amount of data collected, the models can take anywhere from less than an hour to a few hours. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 2}] | lhavanya | 8903977086 | ||
1008 | What happens when new anomalies show up? | Ascendo uses generic and custom algorithms to figure out Anomalies in Time series datasets. If the anomaly looks any different from Normal behavior of assets, Ascendo will be able to catch it, no matter what type of anomaly occurs. However, if there are more variations to Normal behavior, then we retrain the models. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 2}, {"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1009 | How often do the models get retrained. | Ascendo has a built in model updating for all customers that can provide data at a regular basis. That can vary between Daily, Weekly, Monthly or Custom. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 2}, {"part_id": "2080440-001-R", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1010 | How much Data is required for predicting failure of a single asset? | It depends in the dataset - since all assets can behave differently. However, once the data is obtained, Ascendo's models can figure out how much data would be required for a single accurate prediction. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0716-701", "part_name": "WIRE HARNESS PANEL PATIENT PROBE 1 ROHS", "Quantity": 1}, {"part_id": "6600-0728-700", "part_name": "ASSY-LAU, Cable Scale Omnibed, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "M1229014", "part_name": "PART Probe Panel Front Plate Sheet metal", "Quantity": 1}, {"part_id": "2097115-001", "part_name": "LBL SINGLE PROBE PANEL GIRAFFE", "Quantity": 1}] | lhavanya | 8903977086 | ||
1011 | What if the Logs are insufficient? | Ascendo Models are trained with unique algorithms that can simulate data at a good scale without compromising the quality. However, one should be careful with provided data, which can sometimes lead to inaccurate results. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0890-400", "part_name": "PART, CASTER DUAL LOCK LGE STEM, Machined", "Quantity": 1}] | lhavanya | 8903977086 | ||
1012 | Does Ascendo provide statistics for Log failures? | Absolutely! Ascendo has its own statists modules that not only give you regular updates on the failures, but also includes Regular Users, Most failing Assets, Number of Predictions and a lot more. Also, Ascendo provides you with failure Confidence scores for any asset that is being predicted. So not only you get to know the current status of Asset but also how the asset had been performing in the past. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080962-001", "part_name": "SVC KIT PCA CONTROL GIRAFFE TOUCH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1013 | What if I need to make notes for a failure asset? | You can tag any dates in the Graph for the Asset. These tags are saved and available for you to refer at any time. Log tool also allows you to make user level notes for any prediction which can be seen and observed by other team members as well. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2090844-001", "part_name": "IEC ALARMS UPGRADE KIT - WITH CONTROL BOARD", "Quantity": 1}, {"part_id": "6600-1563-700", "part_name": "WIRE HARNESS, SPEAKER, ROHS", "Quantity": 1}, {"part_id": "2092027-001", "part_name": "WARMER CONTROL BOARD KIT : IEC ALARMS SOFTWARE", "Quantity": 1}, {"part_id": "2096917-001", "part_name": "ASSY-LAU, SERVICE KIT DISPLAY, KYOCERA 6.50 LED UPGRADE", "Quantity": 1}] | lhavanya | 8903977086 | ||
1014 | What is Ascendo in Assist? | http://Ascendo.AI mission is to save and impact lives and experiences together with customer support agents. Ascendo increases the speed, accuracy, and productivity of customer support teams with powerful Human-Machine augmented learning engine. Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart and delights self service with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. Ascendo accelerates revenue and brand value by learning and sharing insights from every customer interaction with support. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "5838244-01", "part_name": "Obsolete~FRU Kit, E/W Door GH-English", "Quantity": 1}, {"part_id": "6600-1238-500", "part_name": "PART, PORTHOLE DOOR GH GI, Injection molded", "Quantity": 1}, {"part_id": "6600-1238-500", "part_name": "PART, PORTHOLE DOOR GH GI, Injection molded", "Quantity": 1}] | lhavanya | 8903977086 | ||
1015 | How do customers get value in Assist? | In the first few weeks of Ascendo implementation, our current customers have seen the following Quantified benefits: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0290-851", "part_name": "ASSY-LAU, West Rail Kit Omnibed, Manufacturing assembly - Make", "Quantity": 1}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}, {"part_id": "2080429-001", "part_name": "KIT SVCE PCA RELAY ROHS GIRAFFE", "Quantity": 1}] | lhavanya | 8903977086 | ||
1016 | Explain how Ascendo prediction works in Assist? | http://Ascendo.ai , offers the ability to readily and easily ingest omnichannel customer support data, and then leverages proprietary data science and machine learning models to augment customer support. This allows Ascendo to: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1176-400", "part_name": "PLASTIC COUPLER, LIFT MOTOR", "Quantity": 1}, {"part_id": "M1189526", "part_name": "SVC Kit, Lift Motor, Finished good - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1017 | What happens to the customer data in Assist? | At Ascendo, we strictly adhere to the security policies. We have documented our practices on all our Standards, policies, guidelines on our website - https://www.ascendo.ai/security-standards | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}, {"part_id": "6600-1274-500", "part_name": "NUT HOOD ROLLBAR", "Quantity": 13}, {"part_id": "2082164-001", "part_name": "LABEL BRANDING GIRAFFE", "Quantity": 2}, {"part_id": "6600-1220-500", "part_name": "PART, OUTER COVER HTR HOUSING GH, Machined", "Quantity": 1}, {"part_id": "6600-1788-500", "part_name": "BUTTON HOOD COVER", "Quantity": 2}, {"part_id": "6600-1056-400", "part_name": "FASTENER ARROW CLIP GH", "Quantity": 6}, {"part_id": "6600-0706-418", "part_name": "M5 X 12 BTNHD SCR SST", "Quantity": 3}] | lhavanya | 8903977086 | ||
1018 | How does human augmentation work? | Our data model and subsequent models are built using “specific” and extendable sets of attributes. Once the source data is connected to Ascendo, we are able to apply existing models. We can show immediate return on day-0 through such transfer learning. We provide suggestions to the agents and end customers and use their interactions and feedback to further the learning. This is the best way to convert tribal-knowledge into structured data and to eliminate data-silos. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1190337", "part_name": "ASSY-LAU, Giraffe Warmer Non-Rotating Mattress, Finished good - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1019 | What does the Assist do? | Ascendo’s Assist acts as a one stop place to get solutions to the queries you might be having and grtting solutions. You also get Guided flow based on the type of customer symptoms. Ascendo Assist also provides recommendations on top agents that have the best idea on resolving the issue. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1229014", "part_name": "PART Probe Panel Front Plate Sheet metal", "Quantity": 1}, {"part_id": "6600-1405-500", "part_name": "SPRING LATCH GH GI", "Quantity": 2}, {"part_id": "6600-1403-500", "part_name": "PART, LEVER DOOR LATCH, Injection molded", "Quantity": 2}, {"part_id": "2097115-001", "part_name": "LBL SINGLE PROBE PANEL GIRAFFE", "Quantity": 1}, {"part_id": "6600-0728-700", "part_name": "ASSY-LAU, Cable Scale Omnibed, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-1404-500", "part_name": "PART, COVER LATCH, Injection molded", "Quantity": 2}, {"part_id": "6600-0709-409", "part_name": "M2.9X9.5 TYB PNHD PHH", "Quantity": 2}] | lhavanya | 8903977086 | ||
1020 | What is the meaning of product families | Ascendo provides its predictive services for different product families and hence providing the product family helps in Ascendo giving you relevant solutions based upon the product you selected | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0245-850", "part_name": "KIT SVCE HMD HTR 120/230", "Quantity": 1}, {"part_id": "6600-0882-600", "part_name": "FUSE SUBMINI 1A HIGH BRK", "Quantity": 1}] | lhavanya | 8903977086 | ||
1021 | Why do I have to select a business unit and product family to use ai search? | Selecting a business unit and a product family helps Ascendo in giving the most relevant solutions to your queries. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2089821-001", "part_name": "SERVICE KIT, BATTERY, CR2032, PANASONIC", "Quantity": 1}] | lhavanya | 8903977086 | ||
1022 | When I use ai search on the question that I have,I get many solutions. How can I filter the ones that I don't want? | Ascendo provides you many filters to narrow down to the solution that you will like. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2074306-001-R", "part_name": "SVC KIT SBC BOARD", "Quantity": 1}, {"part_id": "2078042-001", "part_name": "WIRE HARNESS TRANSORMER ISOLATION ASSY, ROHS", "Quantity": 1}, {"part_id": "2089821-001", "part_name": "SERVICE KIT, BATTERY, CR2032, PANASONIC", "Quantity": 1}, {"part_id": "6600-0704-700", "part_name": "WIRE HARNESS RELAY DATA ROHS", "Quantity": 1}, {"part_id": "6600-0877-600", "part_name": "FUSE, 2A, Submini 2A", "Quantity": 2}, {"part_id": "2080429-001", "part_name": "KIT SVCE PCA RELAY ROHS GIRAFFE", "Quantity": 1}, {"part_id": "6600-1003-600", "part_name": "RELAY SS 15A FASTON", "Quantity": 1}, {"part_id": "6600-1003-600", "part_name": "RELAY SS 15A FASTON", "Quantity": 1}] | lhavanya | 8903977086 | ||
1023 | How do I filter solutions on the basis of data sources? | The solutions provided to you are retrieved from various sources and if you want solutions from specific data sources you can select the ones which you want under the data sources section(Macros,faqs,cases,enrichment articles). | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080429-001", "part_name": "KIT SVCE PCA RELAY ROHS GIRAFFE", "Quantity": 1}, {"part_id": "2080962-001", "part_name": "SVC KIT PCA CONTROL GIRAFFE TOUCH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1024 | When I search a question I get many solutions. How do I know which solution belongs to which data source? | Every datasource has a specific color allotted to it,so when you see the solutions you can see that they are striped with different colors on the left side.The color code is very clearly shown in the data sources section of the filters i.e every data sources’ color code is shown just besides it. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "5514157", "part_name": "FRU KIT, HALOGEN TRANSFORMER 115V, WARMER", "Quantity": 1}, {"part_id": "M1113026", "part_name": "Wire Harness Power Factor ROHS", "Quantity": 1}, {"part_id": "2075961-001", "part_name": "POWER SUPPLY 12V 65W ROHS", "Quantity": 1}, {"part_id": "2080440-001-R", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "M1118329", "part_name": "ASSY-LAU, Service Kit Fuses, Spare part - Make", "Quantity": 1}, {"part_id": "6600-1574-700", "part_name": "Wire Harness Warmer Standby Mains, ROHS", "Quantity": 1}, {"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "6600-1567-700", "part_name": "WIRE HARNESS CONTROL BRD POWER, ROHS", "Quantity": 1}, {"part_id": "5514159", "part_name": "FRU Kit, HARNESS OBS LIGHT DIMMER,SWITCH, WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1025 | I like/don't like the solutions provided to me and want to give this feedback.How do I do that? | You can always like/dislike the solution based upon your understanding.This option is present on the right side of the solutions provided to you with a like and dislike symbol | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1118329", "part_name": "ASSY-LAU, Service Kit Fuses, Spare part - Make", "Quantity": 1}, {"part_id": "5514157", "part_name": "FRU KIT, HALOGEN TRANSFORMER 115V, WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1026 | Can I see the history of the searches I made in the past? | You can see all the previous searches you made.click on the icon on the top right corner of the screen,you can see the history of all the queries asked. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1892-500", "part_name": "CAM OUTER GH", "Quantity": 1}, {"part_id": "6600-0925-400", "part_name": "WASHER, WSHR .767ID 1.08 OD.062T NYL", "Quantity": 1}, {"part_id": "6600-1453-500", "part_name": "FOIL WEST HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-0706-409", "part_name": "M4 X 10 BTNHD SCR SST", "Quantity": 1}, {"part_id": "6600-0854-700", "part_name": "SPRING TUBE ASSY", "Quantity": 1}, {"part_id": "6600-1310-500", "part_name": "PART, DOOR RADIANT HTR WEST, Machined", "Quantity": 1}, {"part_id": "6600-1893-500", "part_name": "CAM INNER GH", "Quantity": 1}, {"part_id": "6600-0713-403", "part_name": "M4X4.1ID X 0.9 THK SPLK WSHR", "Quantity": 1}] | lhavanya | 8903977086 | ||
1027 | Why is the Ascendo app failing to install on my slack workspace? | Ascendo was not added to your workspace for the following possible reasons:
After selecting the workspace of your choice, make sure to click on ‘Allow’ - allowing Ascendo to have access to your slack workspace. If ‘Cancel’ is selected - if you refuse to give permissions or click on it by mistake you shall be redirected to a page that indicates a failed installation. When the app is correctly installed, you shall be directed to the page indicating successful installation of the app. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1028 | How can I add an app to my slack channel? | Having installed Ascendo properly to your workspace, you can add it to any channel in your workspace. When you go to your chosen channel, type in the text box “/add”. Click on the “Add apps to this channel” option.Search Ascendo and click on ‘Add’. This shall add the app to your channel. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2066693-001", "part_name": "INLAY TOP SHELF", "Quantity": 1}, {"part_id": "1602-3022-000", "part_name": "SPRING, EXT 6.35OD X .79W X 25.4L SST", "Quantity": 2}, {"part_id": "1011-3392-000", "part_name": "OEM PART, CAP ARM BEARING HSG INNER, Mechanical", "Quantity": 2}, {"part_id": "2076390-001", "part_name": "KIT, OBSERVATION LIGHT KNOB", "Quantity": 2}, {"part_id": "1006-4656-000", "part_name": "LBL SHELF LIMIT 25 LB MAX", "Quantity": 2}, {"part_id": "1011-3629-000", "part_name": "COVER DISPLAY ARM", "Quantity": 1}, {"part_id": "9211-0640-083", "part_name": "SCREW, x, SCR M4X0.7 8MM LG SKT HD SST", "Quantity": 5}, {"part_id": "2080440-001-R", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1029 | What is the purpose of /askascendo? | This command takes in a problem statement and provides the best solution to the problem asked with the help of Ascendo’s prediction engine.To use this command for a problem statement for example, “wifi problem”, once the command is run you will be shown with relevant solutions.Additionally, if you want a detailed description of what the command does you can go to any channel in which the app is installed type “askascendo help”.Upon running you will be given with the detailed explanation of the command. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "2084404-001", "part_name": "ASSY-LAU, ROHS SERVICE KIT FUSE, SPARE PART - MAKE", "Quantity": 1}] | lhavanya | 8903977086 | ||
1030 | What is the purpose of /ascendomax? | This command is similar to the /askascendo http://command.It provides the best solution and 2 alternative solutions along with it. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080440-001-R", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "5514157", "part_name": "FRU KIT, HALOGEN TRANSFORMER 115V, WARMER", "Quantity": 1}, {"part_id": "M1110787-S", "part_name": "ASSY-LAU, ASSY-LAU, Service Kit 115V Wrmr Heat Engine Assy, Spare part - Make", "Quantity": 1}, {"part_id": "5514159", "part_name": "FRU Kit, HARNESS OBS LIGHT DIMMER,SWITCH, WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1031 | What is the purpose of /getbusinessandfamily? | This command gives a list of the business and products affiliated with your company for which Ascendo is providing support. No other input is required. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080440-001-R", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "6600-2055-500", "part_name": "CAP RAIL END", "Quantity": 1}, {"part_id": "6600-2053-500", "part_name": "CVR STRIP OPEN DVTL PLSTC", "Quantity": 1}, {"part_id": "6600-2055-500", "part_name": "CAP RAIL END", "Quantity": 1}, {"part_id": "M1121133", "part_name": "ASSY-LAU, Service Kit Lithium Ion Battery, Spare part - Buy", "Quantity": 1}, {"part_id": "M1118329", "part_name": "ASSY-LAU, Service Kit Fuses, Spare part - Make", "Quantity": 1}, {"part_id": "M1121133", "part_name": "ASSY-LAU, Service Kit Lithium Ion Battery, Spare part - Buy", "Quantity": 1}, {"part_id": "6600-2053-500", "part_name": "CVR STRIP OPEN DVTL PLSTC", "Quantity": 1}] | lhavanya | 8903977086 | ||
1032 | What is the purpose of /setbusinessandfamily? | This command is used to set the business and products affiliated with your company for which Ascendo is providing support.This command takes in two arguments(for example, the “arguments” are “microsoft” and “windows”), the business(microsoft) and product (windows)for which the user will require Ascendo’s predictive services.The two arguments(business and family) should be from the list of business and product provided by /getbusinessandfamily command since you cannot use Ascendo’s predictive services for the products you have not subscribed for. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-2088-500", "part_name": "PART, PLASTIC SHROUD 20 IN, Injection molded", "Quantity": 1}, {"part_id": "5514157", "part_name": "FRU KIT, HALOGEN TRANSFORMER 115V, WARMER", "Quantity": 1}, {"part_id": "6600-1588-700", "part_name": "Wire Harness Warmer OBS Light SW, ROHS", "Quantity": 1}, {"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "2076390-001", "part_name": "KIT, OBSERVATION LIGHT KNOB", "Quantity": 1}, {"part_id": "2075961-001", "part_name": "POWER SUPPLY 12V 65W ROHS", "Quantity": 2}, {"part_id": "5514159", "part_name": "FRU Kit, HARNESS OBS LIGHT DIMMER,SWITCH, WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1033 | Is there any way to get a detailed explanation of the slash commands that Ascendo supports? | You can get a detailed explanation of any slash command that ascendo supports ny going to any channel in which the Ascendo app has been added and typing “/commandname help” and running it.Note commandname here can be “askascendo”,”ascendomax”,”getbusinessandfamily”,and ”setbusinessandfamily”. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1309-500", "part_name": "PART, DOOR RADIANT HTR EAST, Machined", "Quantity": 1}, {"part_id": "6600-1154-600", "part_name": "BASIC SWITCH INTEGRAL LE VER", "Quantity": 2}, {"part_id": "6600-1154-600", "part_name": "BASIC SWITCH INTEGRAL LE VER", "Quantity": 2}, {"part_id": "6600-1454-500", "part_name": "FOIL EAST HEATER DOOR GH", "Quantity": 1}] | lhavanya | 8903977086 | ||
1034 | What is the difference between /askascendo and /ascendomax? | Both commands take in problem statements and return the best possible solution to the problem with the help of Ascendo’s prediction engine. While /askascendo returns a list of the most suitable solutions possible, /ascendomax only returns the best solution along with 2 alternative solutions. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1118329", "part_name": "ASSY-LAU, Service Kit Fuses, Spare part - Make", "Quantity": 1}, {"part_id": "2068227-001", "part_name": "CABLE ASSY SHEKEL GIRAFFE CABLE", "Quantity": 2}] | lhavanya | 8903977086 | ||
1035 | How do I add a zendesk integration? | After logging in go to settings>>User management.You will be redirected to the admin portal.Go to Integration>>Zendesk and integrate your zendesk workspace with Ascendo. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1121135", "part_name": "Service Kit Procedure Light Replacement Bulb", "Quantity": 1}] | lhavanya | 8903977086 | ||
1036 | How can I integrate my zendesk workspace with Ascendo? | Go to Integrations>>Zendesk.Click on Add Zendesk button on the top right corner to integrate your zendesk with Ascendo. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1168-600", "part_name": "SPEAKER, Audio transducer princible, 8ohm, 16000Hz, RoHs", "Quantity": 1}, {"part_id": "2080962-001", "part_name": "SVC KIT PCA CONTROL GIRAFFE TOUCH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1037 | Can I add more than one Zendesk integrations? | Yes more than one zendesk integration can be added to Ascendo but only 1 workspace will remain active at a time.The one which is active will be shown with a green button with “Active”text embedded on it while all others will be shown with a red button with “Inactive” text embedded on it | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1325-500", "part_name": "PLUNGER LOCK GH GI", "Quantity": 2}, {"part_id": "6600-2023-500", "part_name": "PIN .120 DIA X 1.25 L SS T", "Quantity": 2}, {"part_id": "6600-1043-400", "part_name": "SPRING PLUNGER", "Quantity": 2}, {"part_id": "6600-0240-400", "part_name": "RING RETAINING LATCH INC", "Quantity": 2}] | lhavanya | 8903977086 | ||
1038 | How do I change my active zendesk integration? | If you have added more than one zendesk integration then you can change the default zendesk integration by clicking under the “Actions” tab corresponding to the zendesk you want to make the default and select “Set default” option | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1391-500", "part_name": "TUBE HEATER DOOR ACTIVAT OR", "Quantity": 1}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1039 | When I want to add a zendesk integration it asks for a TokenAPI.How do I get one? | In Admin Center, click the Apps and integrations icon,in the sidebar, then select APIs > Zendesk APIs.Once you have enabled API token access, you can generate an API token.Click the Add API token button to the right of Active API Tokens. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1189526", "part_name": "SVC Kit, Lift Motor, Finished good - Buy", "Quantity": 1}, {"part_id": "2080429-001", "part_name": "KIT SVCE PCA RELAY ROHS GIRAFFE", "Quantity": 1}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1040 | How do I get the base URL? | The base URl is a part of the url which you can see when you log in to your zendesk account.For eg a bse url would look something like “http://xyz.zendesk.com ”. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2074303-001", "part_name": "SVC KIT LCD-TOUCH ASSY", "Quantity": 1}, {"part_id": "2074306-001", "part_name": "SVC KIT SBC BOARD", "Quantity": 1}] | lhavanya | 8903977086 | ||
1041 | What is the advantage of adding a prefix for my zendesk integration? | Adding a prefix would give you a way to distinguish which tickets that you will be getting are coming through Ascendo since you might have tickets coming from other sources too. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2096187-001", "part_name": "ASSY-LAU, SERVICE KIT DISPLAY, OPITREX 6.50 LED, SPARE PART - BUY", "Quantity": 1}, {"part_id": "2096186-001-R", "part_name": "WARMER CONTROL BOARD KIT: LED DISPLAY", "Quantity": 1}] | lhavanya | 8903977086 | ||
1042 | Which email do I have to provide for zendesk integration? | Any email that is registered to the zendesk workspace you are using can be used. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2081690-001", "part_name": "KIT SVCE EBASE PEDAL SET GRAY ROHS GP", "Quantity": 1}] | lhavanya | 8903977086 | ||
1043 | What is Ascendo in Resolve? | http://Ascendo.AI mission is to save and impact lives and experiences together with customer support agents. Ascendo increases the speed, accuracy, and productivity of customer support teams with powerful Human-Machine augmented learning engine. Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart and delights self service with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. Ascendo accelerates revenue and brand value by learning and sharing insights from every customer interaction with support. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "5853398-01", "part_name": "FRU Kit, Panda E/W LDR wall_EN", "Quantity": 1}] | lhavanya | 8903977086 | ||
1044 | How do customers get value in Resolve? | In the first few weeks of Ascendo implementation, our current customers have seen the following Quantified benefits: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1125055", "part_name": "ASSY-LAU, PANDA IN-BED SCALE, Finished good - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1045 | Explain how Ascendo prediction works in Resolve? | http://Ascendo.ai , offers the ability to readily and easily ingest omnichannel customer support data, and then leverages proprietary data science and machine learning models to augment customer support. This allows Ascendo to: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080962-001", "part_name": "SVC KIT PCA CONTROL GIRAFFE TOUCH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1046 | What happens to the customer data in Resolve? | At Ascendo, we strictly adhere to the security policies. We have documented our practices on all our Standards, policies, guidelines on our website - https://www.ascendo.ai/security-standards | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "5513688", "part_name": "FRU BRUSHLESS DC MOTOR", "Quantity": 1}, {"part_id": "6600-0820-700", "part_name": "WIRE HARNESS AIR FLOW SENSOR ASSY ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1047 | What is Ascendo AI Bot? | Ascendo’s ai bot acts as a one stop place to get solutions to the questions you might be having,raising a ticket for problems or having a chat directly with the support agent to get things resolved. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0706-409", "part_name": "M4 X 10 BTNHD SCR SST", "Quantity": 4}, {"part_id": "6600-1056-400", "part_name": "FASTENER ARROW CLIP GH", "Quantity": 10}, {"part_id": "6600-1788-500", "part_name": "BUTTON HOOD COVER", "Quantity": 2}, {"part_id": "M1078118", "part_name": "FRU Canopy replacement GH, FG_Buy", "Quantity": 1}, {"part_id": "2082164-001", "part_name": "LABEL BRANDING GIRAFFE", "Quantity": 2}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}, {"part_id": "6600-1220-500", "part_name": "PART, OUTER COVER HTR HOUSING GH, Machined", "Quantity": 1}, {"part_id": "6600-1717-500", "part_name": "PART, BEARING SLIDE STORAGE GH GI, Machined", "Quantity": 1}, {"part_id": "6600-0706-408", "part_name": "M4 X 8.0 BTNHD SCR SST", "Quantity": 2}, {"part_id": "6600-1716-500", "part_name": "BRACKET STORAGE GH GI", "Quantity": 1}, {"part_id": "6600-0706-418", "part_name": "M5 X 12 BTNHD SCR SST", "Quantity": 4}, {"part_id": "6600-0706-408", "part_name": "M4 X 8.0 BTNHD SCR SST", "Quantity": 2}, {"part_id": "2071288-001", "part_name": "CHASSIS COVER BOTTOM ROHS GI GH", "Quantity": 1}, {"part_id": "6600-1274-500", "part_name": "NUT HOOD ROLLBAR", "Quantity": 6}, {"part_id": "6600-0715-410", "part_name": "M5X12 BTNHD 7380 A2 NYLO K", "Quantity": 2}] | lhavanya | 8903977086 | ||
1048 | What does the AI bot do? | Ascendo’s ai bot acts as a one stop place to get solutions to the queries you might be having,raising a ticket for problems or having a chat directly with the support agent to get things resolved. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1049 | Why does the AI bot ask for my name and email? | The name and email is asked so that the next time you come to the ai bot you will not have to provide the name and email again,the ai bot will recognise your name based upon your email | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0704-700", "part_name": "WIRE HARNESS RELAY DATA ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1050 | What is the meaning of product families? | Ascendo provides its predictive services for different product families and hence providing the product family helps in Ascendo giving you relevant solutions based upon the product you selected | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2090844-001", "part_name": "IEC ALARMS UPGRADE KIT - WITH CONTROL BOARD", "Quantity": 1}] | lhavanya | 8903977086 | ||
1051 | The ai bot shows me some queries on its own but my issue is not listed in any of those,what do i do? | The default queries that the ai bot are the most frequently asked questions.You don’t have to necessarily select any one of them but can type out your own query and get the results. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2074303-001", "part_name": "SVC KIT LCD-TOUCH ASSY", "Quantity": 1}] | lhavanya | 8903977086 | ||
1052 | The AI bot is not letting me chat with an agent directly. How can I do that? | The reason behind this is if your query could be resolved by the ai bot itself you won't have to waste time connecting with an agent and then getting your query resolved.However in case the ai bot fails to provide a satisfactory solution you will always be provided with “chat with representative” option once Ascendo provides all the relevant solutions | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1118361", "part_name": "ASSY-LAU, Service Kit Laser, Spare part - Make", "Quantity": 1}, {"part_id": "M1110787-S", "part_name": "ASSY-LAU, ASSY-LAU, Service Kit 115V Wrmr Heat Engine Assy, Spare part - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1053 | What does “Create a ticket” do? | It directly creates a ticket in your name about the query you asked which goes to your service provider’s zendesk workspace where it will be resolved eventually. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2077640-001", "part_name": "CHECK VALVE WITH ELBOW FITTING", "Quantity": 1}, {"part_id": "M1188832", "part_name": "OEM-ITEM, Low Pressure Inlet Filter", "Quantity": 1}, {"part_id": "M1132277", "part_name": "OEM PART, Service Kit Resuscitation Test Fixture, Mechanical", "Quantity": 1}] | lhavanya | 8903977086 | ||
1054 | How much time does it take to connect with an agent? | The default time shown is 5 minutes but it can be less or more depending upon agent availability. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080424-001", "part_name": "KIT SVCE PCA CONTROL ROHS GIRAFFE", "Quantity": 1}, {"part_id": "2075908-001", "part_name": "ENVIRONMENTAL SENSOR ASSEMBLY ROHS", "Quantity": 1}, {"part_id": "6600-1513-700", "part_name": "WIRE HARNESS PANEL ENVIRONMENT SENSOR ROHS", "Quantity": 1}, {"part_id": "2079646-001", "part_name": "KIT ENVIRONMENTAL SENSOR ASSY ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1055 | Why do I have to select a business unit and product family to use ai search? | Selecting a business unit and a product family helps Ascendo in giving the most relevant solutions to your queries. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1391-500", "part_name": "TUBE HEATER DOOR ACTIVAT OR", "Quantity": 1}, {"part_id": "6600-1391-500", "part_name": "TUBE HEATER DOOR ACTIVAT OR", "Quantity": 1}] | lhavanya | 8903977086 | ||
1056 | I like/don't like the solutions provided to me and want to give this feedback.How do I do that? | You can provide the feedback on the recommended solution by clicking Thumbs Up or Down | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0048-850", "part_name": "KIT CALIBRATION HUMIDIFI ER", "Quantity": 1}, {"part_id": "6600-0784-700", "part_name": "HUMIDITY SENSOR ASSY", "Quantity": 1}] | lhavanya | 8903977086 | ||
1057 | What is Ascendo in Resolve? | http://Ascendo.AI mission is to save and impact lives and experiences together with customer support agents. Ascendo increases the speed, accuracy, and productivity of customer support teams with powerful Human-Machine augmented learning engine. Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart and delights self service with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. Ascendo accelerates revenue and brand value by learning and sharing insights from every customer interaction with support. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0857-700", "part_name": "SPOOL ASSEMBLY", "Quantity": 1}] | lhavanya | 8903977086 | ||
1058 | How do customers get value in Reveal? | In the first few weeks of Ascendo implementation, our current customers have seen the following Quantified benefits: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 2}] | lhavanya | 8903977086 | ||
1059 | Explain how Ascendo prediction works in Reveal? | http://Ascendo.ai , offers the ability to readily and easily ingest omnichannel customer support data, and then leverages proprietary data science and machine learning models to augment customer support. This allows Ascendo to: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0290-850", "part_name": "ASSY-LAU, EAST RAIL ASSY KIT OMNIBED, Manufacturing assembly - Make", "Quantity": 1}, {"part_id": "6600-2358-100", "part_name": "LBL SOUTH CORNER CANOPY GH", "Quantity": 4}] | lhavanya | 8903977086 | ||
1060 | What happens to the customer data in Reveal? | At Ascendo, we strictly adhere to the security policies. We have documented our practices on all our Standards, policies, guidelines on our website - https://www.ascendo.ai/security-standards | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1040-400", "part_name": "SPRING, PORTHOLE HINGE, LEFT", "Quantity": 4}, {"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-0736-702", "part_name": "ASSY-LAU, HANDSWITCH MEMB WEST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-1041-400", "part_name": "PART, HINGE PIN .246 DIA PORT DOOR, Machined", "Quantity": 2}, {"part_id": "6600-1238-500", "part_name": "PART, PORTHOLE DOOR GH GI, Injection molded", "Quantity": 2}] | lhavanya | 8903977086 | ||
1061 | What does Reveal do? | Ascendo Reveal provides key insights and deeper level trending information using its core prediction model. Users can understand the top trending issues, understand the internal performance metrics, and get key metrics regarding both customer effort score, sentiment and internal performance | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0820-700", "part_name": "WIRE HARNESS AIR FLOW SENSOR ASSY ROHS", "Quantity": 2}, {"part_id": "5513688", "part_name": "FRU BRUSHLESS DC MOTOR", "Quantity": 1}, {"part_id": "2081533-001", "part_name": "KIT SERVICE HS SENSOR OMNIBED ROHS", "Quantity": 2}] | lhavanya | 8903977086 | ||
1062 | What is the meaning of product families | Ascendo provides its predictive services for different product families and hence providing the product family helps in Ascendo giving you relevant solutions based upon the product you selected | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1412-600", "part_name": "Wire Harness, Warmer LCD ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1063 | When I use ai search on the query that I have,I get many solutions. How can I filter the ones that I don't want? | Ascendo provides you many filters to narrow down to the solution that you will like. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1125056", "part_name": "ASSY-LAU, GIRAFFE IN-BED SCALE, Finished good - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1064 | How do I use filter? | The metrics can be further refined using the Filter option. Filter allows for example to focus on a particular support channel or product group or regions. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1239100", "part_name": "PART, Flow Knob - Resus Unit", "Quantity": 1}] | lhavanya | 8903977086 | ||
1065 | What are Trending Issues | Ascendo uses its model to understand the incoming issues and using its context and entity extraction approach, defines common issue clusters. This allows the customer support, customer success and product engineering team to get a deeper understanding of the top issues coming from their customers. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2075837-001", "part_name": "HARN, POWER SUPPY, DC OUTPUT", "Quantity": 1}, {"part_id": "2080424-001", "part_name": "KIT SVCE PCA CONTROL ROHS GIRAFFE", "Quantity": 1}, {"part_id": "6600-0704-700", "part_name": "WIRE HARNESS RELAY DATA ROHS", "Quantity": 1}, {"part_id": "2080429-001", "part_name": "KIT SVCE PCA RELAY ROHS GIRAFFE", "Quantity": 1}, {"part_id": "6600-1003-600", "part_name": "RELAY SS 15A FASTON", "Quantity": 1}] | lhavanya | 8903977086 | ||
1066 | What do I do with Trending issues | Ascendo provides a way to look at trending issues and take ations. Along with the trending issue, Ascendo provides the currently available solution options so the user can improver the knowledge, add more training and provide specific recommendation to improve the product. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1390-500", "part_name": "ROD HEATER DOOR ACTIVATOR GH", "Quantity": 1}, {"part_id": "6600-1391-500", "part_name": "TUBE HEATER DOOR ACTIVAT OR", "Quantity": 1}] | lhavanya | 8903977086 | ||
1067 | What is Ascendo in Spares? | http://Ascendo.AI mission is to save and impact lives and experiences together with customer support agents. Ascendo increases the speed, accuracy, and productivity of customer support teams with powerful Human-Machine augmented learning engine. Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart and delights self service with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. Ascendo accelerates revenue and brand value by learning and sharing insights from every customer interaction with support. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1572-702", "part_name": "Wire Harness Patient Probe 36 Inch, ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1068 | How do customers get value in Spares? | In the first few weeks of Ascendo implementation, our current customers have seen the following Quantified benefits: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0854-700", "part_name": "SPRING TUBE ASSY", "Quantity": 1}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1069 | What happens to the customer data in Spares? | At Ascendo, we strictly adhere to the security policies. We have documented our practices on all our Standards, policies, guidelines on our website - https://www.ascendo.ai/security-standards | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080429-001", "part_name": "KIT SVCE PCA RELAY ROHS GIRAFFE", "Quantity": 1}, {"part_id": "6600-0753-701", "part_name": "ELEVATING COLUMN ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1070 | What is Reference Data? | <p>Reference data are a lits of master files that are needed to perform the analysis. Ascendo SPares Planning supports the following reference data:</p><ul><li><p>Customer</p></li><li><p>Material Master</p></li><li><p>Part Cost</p></li><li><p>Inventory</p></li><li><p>Substitution Parts</p></li><li><p>Misnomers</p></li><li><p>Depots</p></li><li><p>Node to Depot Mapping</p></li><li><p>Hub Only Exception</p></li><li><p>Depot Mapping Rules</p></li><li><p>Spares Notification</p></li></ul> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "5513688", "part_name": "FRU BRUSHLESS DC MOTOR", "Quantity": 1}] | lhavanya | 8903977086 | ||
1071 | What is the Material Master file? | <p>Material Master provides the master attributes for all the spare parts. This file needs to be managed by the Planner on an ongoing basis. When new products are released or a part is discontinued, such information needs to be reflected here.</p><p></p><p>Key attributes that are useful from this file are:</p><ul><li><p>Part name (name of the part)</p></li><li><p>A part number also called material number ( unique identifier of a part)</p></li><li><p>Commodity group (used to create commodity-specific rules for depot level mapping</p></li><li><p>Service Fee (explains if the part needs to be covered in a service contract)</p></li><li><p>Other attributes such as product group, family, category, and type</p></li></ul><p>When the planner performs the analysis, Ascendo refers to this file to make sure the part name or material number is indeed correct, and if they don't match provides an error so the planner can work with the customer to take action.</p><p></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0736-702", "part_name": "ASSY-LAU, HANDSWITCH MEMB WEST EBASE, Manufacturing assembly - Buy", "Quantity": 2}, {"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1072 | What is Ascendo Spares Planning? | <p>The Ascendo Spares Analysis tool is built to enable users to get guidance on the potential risk to customer SLA due to shortage and proactively identify ROP requirements at various depots based on active install base. </p><p>The tool provides a way for the users to process a network management file or a standard install base information, and perform calculations using the current inventory and other reference data to provide an analysis on:</p><ul><li><p>Coverage for the customer install base</p></li><li><p>Requirement for new ROP at various depots</p></li><li><p>Shortage impact based on current inventory and customer install base</p></li></ul><p>The tool uses several reference data in order to perform the analysis.</p><p><br/></p><div class=confluence-information-macro confluence-information-macro-information><span class=aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon></span><div class=confluence-information-macro-body><p>Spares Planning allows planners to understand where the requirements are, and executives to understand the impact to the customers and where to take proactive actions.</p></div></div><h2 id=WhatisAscendoSparesPlanning?-Relatedarticles>Related articles</h2><p></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2102005-001", "part_name": "ABCE1442-11MED, 1440 VA BATTERY KIT", "Quantity": 1}] | lhavanya | 8903977086 | ||
1073 | What is Part cost and how is it managed? | <p>Part cost stores the standard cost for each part. This needs to get updated periodically. The cost is used to calculate the shortage impact from a cost perspective for the planners and executives. For a part needs to be valid, it needs to be in the material master and also has a cost associated with it.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-0736-702", "part_name": "ASSY-LAU, HANDSWITCH MEMB WEST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "M1189526", "part_name": "SVC Kit, Lift Motor, Finished good - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1074 | How is inventory linked to Ascendo Spares Planning? | <p>Ascendo provides an open API to sync inventory updated within Ascendo. The inventory records contain information the following for each part and depot combination:</p><ul><li><p>current inventory for that part at a depot</p></li><li><p>current reorder point set for a given part at the depot</p></li><li><p>any in-transit inventory coming into the depot for the part</p></li></ul><p>The information is a snapshot of inventory information at a point in time. The inventory can be updated at any frequency.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-2096-500", "part_name": "DISH HAIRPIN COTTER", "Quantity": 2}, {"part_id": "6600-2037-500", "part_name": "PART, DUCT ASSEMBLY, SHEET METAL", "Quantity": 1}, {"part_id": "M1121134", "part_name": "LAMP OBSERVATION SERVICE REPLACEMENT GE PANDA IRES", "Quantity": 1}, {"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1075 | What is Node to Depot mapping? | <p>Node to depot essentially maps the customer location information to a depot that needs to stock the part. Customers have the flexibility to store different commodity groups to different nodes. For example, the same node name with different commodity groups can be fulfilled by different depots. This type of mapping allows for a flexible way to manage customer locations to depots. </p><p>When Ascendo performs spares planning analysis, it takes into consideration the node to depot mapping and uses the customer install base part and associated commodity code to find the right Depot. If a mapping cannot be found, it provides error information. Planner can use the error records to either omit such records (may be erroneous from the field) or add missing node top depot mapping records.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-0736-702", "part_name": "ASSY-LAU, HANDSWITCH MEMB WEST EBASE, Manufacturing assembly - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1076 | How to update reference data? | <p>Users can update each reference data through an update and upload. In order to upload and update, the user needs to have relevant permission. If the user has the permission then the relevant controls appear on the user interface screen as below:</p><p></p><span class=confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=315 data-image-src=attachments/105578497/105676801.png data-linked-resource-container-id=105578497 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211006-012710.png data-linked-resource-id=105676801 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=025247c5-5951-4b6d-9e54-353bbdec4833 data-media-type=file data-unresolved-comment-count=0 data-width=1522 loading=lazy src=attachments/105578497/105676801.png?width=680 width=680/></span><p>Using the controls, users can perform the following:</p><ul><li><p>Use sample file to get a sample file format the reference data requires</p></li><li><p>FUll refresh will fully replace the pertinent reference data with the new data</p></li><li><p>Update/Append allows users to update select records and also add new records</p></li><li><p>Add New allows user to add a new record from the UI</p></li><li><p>Export allows the users to get an excel export of the reference data</p></li></ul><p></p><p></p><p></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2096186-001-R", "part_name": "WARMER CONTROL BOARD KIT: LED DISPLAY", "Quantity": 1}, {"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "2090844-001", "part_name": "IEC ALARMS UPGRADE KIT - WITH CONTROL BOARD", "Quantity": 1}, {"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "6600-1411-601", "part_name": "CABLE, 1 wire, HARNESS, CONTROL BRD SIGNAL", "Quantity": 1}, {"part_id": "2096186-001", "part_name": "WARMER CONTROL BOARD KIT: LED DISPLAY", "Quantity": 1}] | lhavanya | 8903977086 | ||
1077 | What are Misnomers Part? | <p>Part may be incorrectly named in the field for various reasons. Because of this, the part name coming from the field needs to be mapped to a correct part before checking for its validity in the master part data, part cost, and inventory. This reference data is more of a living data set and allows planners to add based on what they see from the field.</p><p>When Ascendo performs an analysis, if it finds parts that are not recognizable, it provides error records. These error records can sometimes be corrected by having the correct misnomer records.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1125056", "part_name": "ASSY-LAU, GIRAFFE IN-BED SCALE, Finished good - Buy", "Quantity": 1}, {"part_id": "6600-0728-700", "part_name": "ASSY-LAU, Cable Scale Omnibed, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "M1229014", "part_name": "PART Probe Panel Front Plate Sheet metal", "Quantity": 1}, {"part_id": "2097115-001", "part_name": "LBL SINGLE PROBE PANEL GIRAFFE", "Quantity": 1}] | lhavanya | 8903977086 | ||
1078 | What is Hub Only Exception? | <p>Planners can use default and exception rules to keep spare parts only at the Hub (Regional or Global) rather than at a Depot. These are done for the overall efficiency in managing spares inventory. Sometimes, it is neither required nor needed to keep parts at every depot. Instead, some of them can be stored at the hub or global level and support various depots based on actual demand.</p><p>The following is generic support provided by Ascendo:</p><ul><li><p>By default, the HW2 category is used to keep parts only at the Hub</p></li><li><p>For other categories, users can store exception rules here</p></li><li><p>Users can also override the default rules using the exception records</p></li></ul><p>The exception rules are flexible to control to determine if a part needs to be stored at Depot or Hub Or Global Hub or not required at any of the places.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0290-850", "part_name": "ASSY-LAU, EAST RAIL ASSY KIT OMNIBED, Manufacturing assembly - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1079 | What is the Substitution Part? | <p>The substitution part (sometimes called High Spares) provides the mapping of items that can be replaced by another item. Ascendo uses this information to optimize the spares requirement to see if another part can be used to support the customer demand if there is no inventory available for a given part.</p><p>Ascendo supports advanced options for the users to create the substitution order where Ascendo will look through the order to fulfill the expected spares demand. See below for an example:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=530 data-image-src=attachments/105676808/105709618.png data-linked-resource-container-id=105676808 data-linked-resource-container-version=2 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211006-035913.png data-linked-resource-id=105709618 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=cdf0fc19-8d2f-42f2-8762-1f13b0674b0a data-media-type=file data-unresolved-comment-count=0 data-width=1514 loading=lazy src=attachments/105676808/105709618.png/></span><p></p><p>This option allows customers to maximize the efficiency of fulfilling various spares demands.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1567-700", "part_name": "WIRE HARNESS CONTROL BRD POWER, ROHS", "Quantity": 1}, {"part_id": "6600-1411-601", "part_name": "CABLE, 1 wire, HARNESS, CONTROL BRD SIGNAL", "Quantity": 1}, {"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1080 | How are Depots used and managed? | <p>Depots reference data provides high-level information on the depots. The depots are used to find where the part inventory needs to be stored for a given customer. The field may provide the information on the install base based on part and a “node”. These nodes then need to be mapped to a Depot where the spares need to be stocked to address customer demand. The node indirectly provides an approximation of the location where the products are installed.</p><p>Each can be connected to a Hub. Hub can be connected to a Global Hub.</p><p>When looking at the Demand we look at the following:</p><ul><li><p>What do we need to stock at Depot?</p></li><li><p>Some parts are never stocked at Depot and they are done either at regional hub or global hub or both</p></li><li><p>Based on the demand we look at the connected regional hub and global hub</p></li><li><p>Based on part type, depot connection, hub exception rules, we determine the demand at the regional hub and global hubs</p></li></ul><p>Read other related sections on Hubs and Hub exceptions for additional details.</p><p></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2063211-001", "part_name": "HANDLE NORTH FS AND BEDDED WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1081 | What are Depot Mapping Rules? | <p>Depot mapping rules allow the planners to determine which hub and global hub feed spares into a Depot. For each Depot, the replenishment can be coming from a different regional hub and each regional hub could be replenished from different global hubs. The rules are flexible enough to support default as well as exceptions. Planners can create both broader as well as specific rules to manage this link.</p><p>The rules can be set up to exclude some regional or global hubs. For example, the rule can be defined such that a Depot can be fulfilled directly from a Global Hub instead of a Regional Hub.</p><p>Ascendo provides a flexible model to support varying business requirements to manage the flow of inventory among global hub, regional hub and depot.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1190337", "part_name": "ASSY-LAU, Giraffe Warmer Non-Rotating Mattress, Finished good - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1082 | What is Spares Notification? | <p>Spares notification allows organizations to provide automatic email updates to stakeholders on the analysis. whenever an analysis is done, an email update is automatically sent to the list of emails provided in this reference data.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1131131", "part_name": "OEM PART, In Bed Scale Load Cell Kit", "Quantity": 1}, {"part_id": "2068225-001", "part_name": "CTRLR SHEKEL SCALE", "Quantity": 1}, {"part_id": "M1131120", "part_name": "OEM PART, Shock Absorber Kit", "Quantity": 1}] | lhavanya | 8903977086 | ||
1083 | How to create an analysis? | <p>Planners can create analysis by clicking on Create Analysis - see screen shot below:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=522 data-image-src=attachments/105709624/105480237.png data-linked-resource-container-id=105709624 data-linked-resource-container-version=2 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211006-043649.png data-linked-resource-id=105480237 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=078f7ece-25d2-4cde-b1b1-8643ee7aac58 data-media-type=file data-unresolved-comment-count=0 data-width=1528 loading=lazy src=attachments/105709624/105480237.png/></span><p>The following provides the info needed for the analysis:</p><div class=table-wrap><table class=confluenceTable data-layout=default data-local-id=ab99ca9f-8ceb-4307-8856-253ddad4775f><colgroup><col style=width: 340.0px;/><col style=width: 340.0px;/></colgroup><tbody><tr><th class=confluenceTh><p><strong>Field</strong></p></th><th class=confluenceTh><p><strong>Description</strong></p></th></tr><tr><td class=confluenceTd><p>Analysis Name</p></td><td class=confluenceTd><p>Name of the analysis given by the planner</p></td></tr><tr><td class=confluenceTd><p>Customer Name</p></td><td class=confluenceTd><p>Pick the customer from the drop down. Analysis will be created against that customer</p></td></tr><tr><td class=confluenceTd><p>Date and Time </p></td><td class=confluenceTd><p>This is auto filled</p></td></tr><tr><td class=confluenceTd><p>Request Type</p></td><td class=confluenceTd><p>Default is Install base - other options are Project or Quote. </p></td></tr><tr><td class=confluenceTd><p>File Type</p></td><td class=confluenceTd><p>BOM, DNA, TNMS or Metro. These are the types of data files that </p></td></tr><tr><td class=confluenceTd><p>Network Date</p></td><td class=confluenceTd><p>Date when the install base information was collected</p></td></tr></tbody></table></div><p></p><p>There are Advanced options that provide additional control for the planners to include only certain types of parts (based on the part attributes). See below for the Advanced options:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=284 data-image-src=attachments/105709624/107085825.png data-linked-resource-container-id=105709624 data-linked-resource-container-version=2 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211007-231421.png data-linked-resource-id=107085825 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=aa7051f2-6daa-4c27-856e-91a661654101 data-media-type=file data-unresolved-comment-count=0 data-width=1260 loading=lazy src=attachments/105709624/107085825.png/></span><p></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1058-400", "part_name": "BEARING, BEARING 5MM DIA SHAFT", "Quantity": 1}, {"part_id": "6600-1454-500", "part_name": "FOIL EAST HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-0713-403", "part_name": "M4X4.1ID X 0.9 THK SPLK WSHR", "Quantity": 2}, {"part_id": "6600-1309-500", "part_name": "PART, DOOR RADIANT HTR EAST, Machined", "Quantity": 1}, {"part_id": "6600-1113-400", "part_name": "M4 X 10 SHOULDER SCREW", "Quantity": 2}, {"part_id": "M1078118", "part_name": "FRU Canopy replacement GH, FG_Buy", "Quantity": 1}, {"part_id": "6600-1453-500", "part_name": "FOIL WEST HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-0706-409", "part_name": "M4 X 10 BTNHD SCR SST", "Quantity": 2}, {"part_id": "6600-1310-500", "part_name": "PART, DOOR RADIANT HTR WEST, Machined", "Quantity": 1}, {"part_id": "6600-1163-400", "part_name": "WSHR FL M5 SMALL OD", "Quantity": 2}, {"part_id": "6600-1702-500", "part_name": "SPACER BLOCK DOOR PIVOT", "Quantity": 1}, {"part_id": "6600-1310-500", "part_name": "PART, DOOR RADIANT HTR WEST, Machined", "Quantity": 1}, {"part_id": "6600-1453-500", "part_name": "FOIL WEST HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-1154-600", "part_name": "BASIC SWITCH INTEGRAL LE VER", "Quantity": 2}, {"part_id": "6600-0714-401", "part_name": "NUT, M3 X 0.5 LK NUT SST", "Quantity": 1}] | lhavanya | 8903977086 | ||
1084 | How to fix the errors during Analysis? | <p>Ascendo validates the content of the input file and performs many steps to figure the part that is installed at the customer and the Depot that the part needs to be supported. In order to perform this, Ascendo may look at several fields including trying to find the part number through a serial number check. It is possible, Planner may see the Analysis stopping due to errors. This section provide guidelines to fixing the errors.</p><p></p><div class=table-wrap><table class=confluenceTable data-layout=default data-local-id=373eb1b9-6073-4fa4-a18c-0524cf130040><colgroup><col style=width: 340.0px;/><col style=width: 340.0px;/></colgroup><tbody><tr><th class=confluenceTh><p><strong>Possible Error</strong></p></th><th class=confluenceTh><p><strong>What to do?</strong></p></th></tr><tr><td class=confluenceTd><p>Part is not present in the Part Table</p></td><td class=confluenceTd><ol><li><p>Check if the part name looks relevant</p></li><li><p>Check in the Material Master file why the part is missing</p></li><li><p>Work with the PLM team to add the part to the Material Master file if needed</p></li><li><p>If the Part name is not a correct one, Planner can add an entry in the Misnomer fie to map the incorrect part name to a correct part name. </p></li><li><p>Also possible to ignore the error, if the part name does not make sense and actually an error from the field</p></li><li><p>Reprocess the analysis if required. Alternatively, can delete the rows and correct and upload, or continue as is.</p></li></ol></td></tr><tr><td class=confluenceTd><p>Part is not present in the cost table</p></td><td class=confluenceTd><ol><li><p>Check if the part name is present in the Material Master file. If yes, the part is correct but missing Part Cost</p></li><li><p>Work with the Finance/Supply Chain team to get the cost information and add to the the Part Cost reference data</p></li><li><p>Reprocess the Analysis once the part cost is added.</p></li></ol></td></tr><tr><td class=confluenceTd><p>Misnomer error</p></td><td class=confluenceTd><ol><li><p>Check if the given part name is present in Misnomer file</p></li><li><p>If yes, check if it points to multiple correct parts. One misnomer cannot point to multiple correct parts. </p></li><li><p>Fix the error and reprocess as needed</p></li></ol></td></tr><tr><td class=confluenceTd><p>Node Name does not have associated Depot</p></td><td class=confluenceTd><ol><li><p>Check the Node to Depot mapping record</p></li><li><p>Add a new entry to map the given node name to a depot</p></li><li><p>Reprocess as needed</p></li></ol></td></tr><tr><td class=confluenceTd><p>Node Name points to multiple Depots</p></td><td class=confluenceTd><ol><li><p>Check the Node to Depot mapping file</p></li><li><p>Fix the multiple mapping of Node name to Depot</p></li><li><p>Reprocess as needed</p></li></ol></td></tr></tbody></table></div> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1440-500", "part_name": "FAN HUB", "Quantity": 1}, {"part_id": "2097465-001", "part_name": "FAN REPLACEMENT KIT", "Quantity": 1}, {"part_id": "M1125055", "part_name": "ASSY-LAU, PANDA IN-BED SCALE, Finished good - Buy", "Quantity": 1}, {"part_id": "6600-1557-500", "part_name": "FAN SEAL", "Quantity": 1}] | lhavanya | 8903977086 | ||
1085 | What to do when I see Bad File Name? | <p>Ascendo validates the file for appropriate headers. Follow the steps below to fix the error:</p><ol><li><p>Review the respective supported file format for the header info. </p></li><li><p>Download a sample file to make sure you have the correct fields. </p></li><li><p>Fix the file format and reupload</p></li></ol> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1125055", "part_name": "ASSY-LAU, PANDA IN-BED SCALE, Finished good - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1086 | How to upload Node to Depot files? | <p>Node to Depot reference data allows the planner to map customer given node names to dopot locations. See below the screen to upload the file:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=604 data-image-src=attachments/106987608/106987615.png data-linked-resource-container-id=106987608 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211008-004705.png data-linked-resource-id=106987615 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=a7dd7337-1606-4ca9-a558-c7d5774fb63a data-media-type=file data-unresolved-comment-count=0 data-width=1523 loading=lazy src=attachments/106987608/106987615.png/></span><p>Planner cab either fully replace the node to depot for one or many customers or just update a few and append new entries. </p><p>Use full refresh with caution. Entire record set will be replaced with the new file info. </p><p>As much as possible, use the Update and Append option to keep the Node to Depot mapping current.</p><p>Planner can also Export Node to Depot file for one or more customers.</p><p>The following rules apply when uploading Node to Depot:</p><ol><li><p>Same node name (or CLLI) cannot map to multiple depots</p></li><li><p>Cannot have Node name and CLLI for a given node. </p></li></ol><p>If there are errors in the uploaded file, Ascendo will provide an option to review the errors and correct them. Very similar to the way the analysis is processed. User can fix the errors or consume just the valid records.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1091645", "part_name": "OEM-ITEM, PIP Control Valve", "Quantity": 1}, {"part_id": "M1091647", "part_name": "OEM-ITEM, VACUUM GENERATOR", "Quantity": 1}, {"part_id": "M1091644", "part_name": "Suction Control Valve", "Quantity": 1}] | lhavanya | 8903977086 | ||
1087 | What are the network management files? | <p>Ascendo supports multiple network management file types. The supported ones are:</p><ol><li><p>Digital Network Administrator (DNA)</p></li><li><p>Digital Network Administrator - Metro type (DNA-Metro)</p></li><li><p>Transcend Network Management System (TNMS)</p></li><li><p>Bill of Materials (BOM info)</p></li></ol> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2096186-001-R", "part_name": "WARMER CONTROL BOARD KIT: LED DISPLAY", "Quantity": 1}, {"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "M1118329", "part_name": "ASSY-LAU, Service Kit Fuses, Spare part - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1088 | How to process a DNA Network Management file? | <p>Planner can get the DNA file from the field in any of the following format:</p><ul><li><p>Text</p></li><li><p>CSV</p></li><li><p>TSV</p></li></ul><p>It is important that the DNA files have at least the following fields:</p><ul><li><p>#Type</p></li><li><p>Node ID</p></li><li><p>Node Name, </p></li><li><p>AID</p></li><li><p>Service State, </p></li><li><p>InstalledEqpt</p></li><li><p>Part#</p></li><li><p>Serial#, and </p></li><li><p>Product Ordering Name</p></li></ul><p>The Planner will have the option to get the Service State. Ascendo process the entire file and first validates them for the correct fields. If the fields are missing or incorrect file is uploaded, Ascendo will show up an error indicating it is an invalid file (*Bad DNA File).</p><p>If the fie format is correct, Ascendo will extract the service state information and lets the Planner pick the service states to include for the overall analysis.</p><p>Once submitted, the rest of the analysis will go through automatically. If the file can be fully processed, Planner will get an email on the completion and they can come back to Ascendo and review the results.</p><p>If the analysis runs into issues, Ascendo will provide a method for the user to export and review the errors. The user can either fix the errors and upload the corrected file, reprocess the entire analysis, or continue as is with the valid records. The following shows what happens when there is an error:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=704 data-image-src=attachments/107020302/107085837.png data-linked-resource-container-id=107020302 data-linked-resource-container-version=2 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211007-235848.png data-linked-resource-id=107085837 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=ac019889-33a1-447a-88c0-bc73b10f2a52 data-media-type=file data-unresolved-comment-count=0 data-width=1526 loading=lazy src=attachments/107020302/107085837.png/></span><p></p><p>Review Troubleshooting instruction on how to handle errors.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1137168", "part_name": "PART, ELEVATING COLUMN POWERLIFT-M 115VAC, Machined", "Quantity": 1}] | lhavanya | 8903977086 | ||
1089 | How to process a Metro DNA Network Management file? | <p>Planner can get the Metro DNA file from the field in any of the following format:</p><ul><li><p>Text</p></li><li><p>CSV</p></li><li><p>TSV</p></li></ul><p>It is important that the DNA files have at least the following fields:</p><ul><li><p>Node</p></li><li><p>Description</p></li><li><p>Serial No and </p></li><li><p>HW Product</p></li></ul><p>Sample file image is shown below:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=436 data-image-src=attachments/107020343/106987582 data-linked-resource-container-id=107020343 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=JAV0un9V1QunYSl0ZqiMLlBg2NJOy3ygbVz7QpOuMiVjUhG3LfKwqmC1KVPfuhOecEBjPmKzGerWqMGGWGv-J2Sn-Vr4wZxdw4lDJu6D4EpyAwTP_ONqJbw4cBzUCZGd_Cip2K8f=s0 data-linked-resource-id=106987582 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=dd6fb928-2e23-4f8c-961f-cbfdcf204ead data-media-type=file data-unresolved-comment-count=0 data-width=2441 loading=lazy src=attachments/107020343/106987582/></span><p>Ascendo process the entire file and first validates them for the correct fields. If the fields are missing or incorrect file is uploaded, Ascendo will show up an error indicating it is an invalid file (*Bad DNA File).</p><p>If the fie format is correct, Ascendo will extract the service state information and lets the Planner pick the service states to include for the overall analysis.</p><p>Once submitted, the rest of the analysis will go through automatically. If the file can be fully processed, Planner will get an email on the completion and they can come back to Ascendo and review the results.</p><p>If the analysis runs into issues, Ascendo will provide a method for the user to export and review the errors. The user can either fix the errors and upload the corrected file, reprocess the entire analysis, or continue as is with the valid records. The following shows what happens when there is an error:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=704 data-image-src=attachments/107020343/107118635.png data-linked-resource-container-id=107020343 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211007-235848.png data-linked-resource-id=107118635 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=b361dc01-7318-49c6-9d74-25f2c9e2fbff data-media-type=file data-unresolved-comment-count=0 data-width=1526 loading=lazy src=attachments/107020343/107118635.png/></span><p> </p><p>Review Troubleshooting instruction on how to handle errors.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1190337", "part_name": "ASSY-LAU, Giraffe Warmer Non-Rotating Mattress, Finished good - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1090 | How to process a TNMS network management file? | <p>Planner can get the DNA file from the field in any of the following format:</p><ul><li><p>Text</p></li><li><p>CSV</p></li><li><p>TSV</p></li></ul><p>Note: Ascendo includes all records except the one which Equipment State equals Planned.</p><p>Ascendo allws the users to provide three types of files:</p><ol><li><p>Cards</p></li><li><p>Shelves</p></li><li><p>Ports</p></li></ol><p><strong><u>Cards file:</u></strong></p><p>Key fields are: NE name, HW code number and Equipment state. See sample image below:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=314 data-image-src=attachments/107020328/107085848 data-linked-resource-container-id=107020328 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=2jfLiyOKOA7ebuf94wxoc5jtKYnDGVd9NaqS4H7j8D-ZfVK1Y3yxhPNc4A7kY9j_5ZIz2B6pxlBdCKyAll2iTU22uqd1FJz7_8Pl-RcZX4RwcYAKMoAV4kgq8iSwNZvReENGBOMZ=s0 data-linked-resource-id=107085848 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=75e78fca-448c-43dc-b384-98a2eff9a782 data-media-type=file data-unresolved-comment-count=0 data-width=1737 loading=lazy src=attachments/107020328/107085848/></span><p><strong><u>Shelves:</u></strong></p><p>Key fields are NE name and HW code number. See sample image below:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=281 data-image-src=attachments/107020328/107085854 data-linked-resource-container-id=107020328 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=24oVMKNHaMsCEkXBbQSRC3wJXnH3-yCluaS8xRamcUugHdnaPPlORij5XnGeOr1LCA0BWkKn6aiwqiaxg5OcVq7jJuR3NFbWF0H-uAo6rRE1cRssSYF4SZYZPapxpoXBNeg_cYZm=s0 data-linked-resource-id=107085854 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=f0a3a67d-8db4-41a3-916d-be451bb1aa37 data-media-type=file data-unresolved-comment-count=0 data-width=1863 loading=lazy src=attachments/107020328/107085854/></span><p><strong><u>Ports</u></strong>:</p><p>Key fields are NE name, Equipment State and Part number. See sample image below.</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=288 data-image-src=attachments/107020328/107085860 data-linked-resource-container-id=107020328 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=J8c9pCfJoiSO-1QfT_xSTWXrbsQOZmP7P58Hs0F8Fsd2fw_TIw63CvYfUvbh9wnEIn4K8GK3YKNPsCD0cWDA_XBJ4GH9H6WeeBbg0LV3xJqGQSvEOMyHOx6hHz-vvfHZl0F0-JEA=s0 data-linked-resource-id=107085860 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=8fe385ac-a929-4e04-88d3-8b1cb143c73e data-media-type=file data-unresolved-comment-count=0 data-width=1734 loading=lazy src=attachments/107020328/107085860/></span><p></p><p>Ascendo process the entire file set and first validates them for the correct fields. If the fields are missing or incorrect file is uploaded, Ascendo will show up an error indicating it is an invalid file (*Bad DNA File).</p><p>If the fie format is correct, Ascendo will continue the rest of the analysis automatically. If the file can be fully processed, Planner will get an email on the completion and they can come back to Ascendo and review the results.</p><p>If the analysis runs into issues, Ascendo will provide a method for the user to export and review the errors. The user can either fix the errors and upload the corrected file, reprocess the entire analysis, or continue as is with the valid records. The following shows what happens when there is an error:</p><span class=confluence-embedded-file-wrapper image-center-wrapper><img class=confluence-embedded-image image-center data-base-url=https://ascendo.atlassian.net/wiki data-height=704 data-image-src=attachments/107020328/107118619.png data-linked-resource-container-id=107020328 data-linked-resource-container-version=1 data-linked-resource-content-type=image/png data-linked-resource-default-alias=image-20211007-235848.png data-linked-resource-id=107118619 data-linked-resource-type=attachment data-linked-resource-version=1 data-media-id=a07a8103-1c87-494a-8b31-98ec4def8b52 data-media-type=file data-unresolved-comment-count=0 data-width=1526 loading=lazy src=attachments/107020328/107118619.png/></span><p></p><p>Review Troubleshooting instruction on how to handle errors.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2075908-001", "part_name": "ENVIRONMENTAL SENSOR ASSEMBLY ROHS", "Quantity": 3}] | lhavanya | 8903977086 | ||
1091 | How do you handle errors from a fully processed Analysis? | <p>Ascendo has the ability to provide additional information to the Planner to help with fixing possible errors. Analysis will run successfully but may contain warning and errors.</p><div class=table-wrap><table class=confluenceTable data-layout=default data-local-id=b1f1ad07-7af6-46fa-a16c-58b005e4062e><colgroup><col style=width: 340.0px;/><col style=width: 340.0px;/></colgroup><tbody><tr><th class=confluenceTh><p><strong>Warning/Error</strong></p></th><th class=confluenceTh><p><strong>What to do?</strong></p></th></tr><tr><td class=confluenceTd><p>Part is missing in the inventory file</p></td><td class=confluenceTd><p>Work with the execution team to create ROP and stock the part at the Depot</p></td></tr><tr><td class=confluenceTd><p>Substitution part is missing in the inventory file</p></td><td class=confluenceTd><p>Work with the execution team to create ROP and stock the part at the Depot</p></td></tr><tr><td class=confluenceTd><p>Depot missing in the inventory file</p></td><td class=confluenceTd><p>Work with the execution team to create a new Depot and stock the parts. This will likely require working with 3PL and may involve a longer lead time</p></td></tr><tr><td class=confluenceTd><p>Warning Substitution part was used</p></td><td class=confluenceTd><p>Provides a note to the planner when a Substitution part was used</p></td></tr><tr><td class=confluenceTd><p>Substitution part is missing in the part master </p></td><td class=confluenceTd><p>Substitution part was indeed considered based on the Substitution table but the part is not present in the master table. Fix the part master or the substitution record.</p></td></tr><tr><td class=confluenceTd><p>Substitution part is missing in the part cost </p></td><td class=confluenceTd><p>Substitution part was indeed considered based on the Substitution table but the part cost is not present in the Part Cost table. Fix the part cost table or the substitution record.</p></td></tr></tbody></table></div><p></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1101-400", "part_name": "SPRING .420 OD X 2.25 LG GH", "Quantity": 1}, {"part_id": "6600-0711-408", "part_name": "M5 X 0.8 HEX NUT SST", "Quantity": 1}, {"part_id": "6600-1391-500", "part_name": "TUBE HEATER DOOR ACTIVAT OR", "Quantity": 1}, {"part_id": "6600-0394-400", "part_name": "SCR 1/4-20X.625 RD PH HD SST", "Quantity": 4}, {"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 2}, {"part_id": "6600-0854-700", "part_name": "SPRING TUBE ASSY", "Quantity": 1}, {"part_id": "6600-0736-702", "part_name": "ASSY-LAU, HANDSWITCH MEMB WEST EBASE, Manufacturing assembly - Buy", "Quantity": 2}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}, {"part_id": "6600-0708-409", "part_name": "SCREW, x, M4 X 12 FLHD SKT SCR SST", "Quantity": 4}, {"part_id": "5856787-S", "part_name": "BTRY SEALED LEAD ACID RECHARGEABLE 12V PAIR", "Quantity": 1}, {"part_id": "6600-1187-400", "part_name": "GROMMET RUBBER .50X.25X. 19", "Quantity": 1}, {"part_id": "6600-0706-401", "part_name": "SCREW, M3 X 10 BTNHD SCR SST", "Quantity": 4}, {"part_id": "6600-0712-404", "part_name": "WASHER, M5 X 10MM OD, SST, FLAT", "Quantity": 1}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}, {"part_id": "6600-0714-403", "part_name": "LOCKNUT, M5-0.8, SST", "Quantity": 1}, {"part_id": "6600-0714-401", "part_name": "NUT, M3 X 0.5 LK NUT SST", "Quantity": 4}] | lhavanya | 8903977086 | ||
1092 | What are the results from an Analysis? | <p>Whenever a analysis is performed, Ascendo provides a full details of the analysis. The results are shown on various tabs for review by planners. </p><ol><li><p>Summary<br/>Provide the high level information on the shortage and ROP analysis. For each customer install base part, provides the customer install base quantity, spares requirements across all depots, spares requirements, provide info on if a substitution part was used and if so what the substitute part was used, and total substitution count used.</p></li><li><p>Depot Summary<br/>Depot summary tab provide very detailed information for all the part-depot combination. For each part-depot combination, provides the following:</p><ol><li><p> customer install base quantity (0 if none - occurs when we need to stock additional one at the regional or global hubs)</p></li><li><p>If Substitution was used and if so, the name of the Substitution part</p></li><li><p>Material number of both the original part and the substitution part</p></li><li><p>Substitution quantity</p></li><li><p>Substitution cost</p></li><li><p>Unit cost of the spares part</p></li><li><p>The part phase</p></li><li><p>Service Fee information</p></li><li><p>Spares requirement</p></li><li><p>Reorder point set for that part and depot</p></li><li><p>In transit stock</p></li><li><p>Stock on hand at the depot</p></li><li><p>Shortage quantity</p></li><li><p>Requirement cost in USD</p></li><li><p>Shortage cost in USD</p></li></ol></li><li><p>Customer Part Quantity<br/>Provide the details of the install base - what part, which depot and how many are installed at the customer</p></li><li><p>Current inventory<br/>Extracted inventory position including Reorder Point, In Transit and Stock On hand for the part and depot relevant for the analysis</p></li><li><p>Shortage<br/>Provide the shortage quantity needs along with substitution information if substitution part was used</p></li><li><p>Node to Depot Mapping<br/>Provides consolidated node to depot mapping - this is not relevant if the input was a BOM file</p></li><li><p>Error tab<br/>Provides all possible errors from the analysis. This incudes warnings. Planners typically use this to understand the warnings and errors to identify setting up inventory and/or depots to support the customer</p></li></ol><p></p><p></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1003-600", "part_name": "RELAY SS 15A FASTON", "Quantity": 2}] | lhavanya | 8903977086 | ||
1093 | What are the types of Analysis supported by Ascendo? | <ul><li><p>Spares analysis performed in Ascendo are entered as one of three types:</p><ul><li><p>Quote: Performed for pre-sales purposes to assess cost and feasibility of quoting SPMS for a new network. Excluded from reporting for the purpose of assessing overall spares requirements and gaps.</p></li><li><p>Project: Performed upon request to plan spares for network expansion or to review spares requirements for a sub-set of an existing network. </p></li><li><p>Install Base: Performed upon request and, where possible based on workload, quarterly to refresh deployed install base status and associated spares planning</p></li></ul></li></ul> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1454-500", "part_name": "FOIL EAST HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-1309-500", "part_name": "PART, DOOR RADIANT HTR EAST, Machined", "Quantity": 1}] | lhavanya | 8903977086 | ||
1094 | How does Plan work? | <p>On a daily basis or whenever a new analysis is run, Ascendo automatically performs a full analysis for a given customer across multiple valid spares analysis. </p><p>It is possible, Field may be managing customer install base information across various network management set such as DNA, TNMS, DNA-Metro or BOM install base. It is also possible, field may be having Projects, which are time based entities.</p><p>Plan goes through all the analysis done for the customer and calculates the consolidated install base requirements by looking at the following:</p><ol><li><p>Latest install base of DNA type</p></li><li><p>Latest install base of TNMS type</p></li><li><p>Latest install base of Metro type</p></li><li><p>Latest install base of BOM type</p></li><li><p>Any projects that are currently active and need to be supported</p></li></ol><p>Ascendo then performs a consolidated analysis on the spares requirement. This is important so we do not over plan for a customer because Analysis files are done in piecemeal and we do not want to over plan for parts that span across the analysis files.</p><p>Secondly, the Plan is done using the latest inventory and other reference files so the Supply Chain team gets the most reliable “at the moment” impact and needs to support customer SLAs.</p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1176-400", "part_name": "PLASTIC COUPLER, LIFT MOTOR", "Quantity": 4}, {"part_id": "6600-0290-850", "part_name": "ASSY-LAU, EAST RAIL ASSY KIT OMNIBED, Manufacturing assembly - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1095 | How does Project work and when should we use Projects? | <p>Projects are performed upon request to plan spares for network expansion or to review spares requirements for a sub-set of an existing customer environment. The user will provide an effective date and optional expiry date. </p><p>Ascendo contains default rules to retain Project analysis as part o the Plan. When a Install Base analysis is run for the same network, Ascendo expires Projects associated with that network that are more than six months old. At any point in time, Ascendo allows a planner to override the expiration of a Project – expiring a Project analysis sooner or later than the default based on the new rule. </p><p>The entire control of what to do with Projects is with the Planner. </p><p><br/></p> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1189526", "part_name": "SVC Kit, Lift Motor, Finished good - Buy", "Quantity": 1}, {"part_id": "6600-0290-850", "part_name": "ASSY-LAU, EAST RAIL ASSY KIT OMNIBED, Manufacturing assembly - Make", "Quantity": 1}, {"part_id": "6600-1391-500", "part_name": "TUBE HEATER DOOR ACTIVAT OR", "Quantity": 1}] | lhavanya | 8903977086 | ||
1096 | What happens when multiple install base analysis are run for the same customer? | <ul><li><p>Currently “Install Base” expire when another Install Base analysis is performed for the same customer</p><ul><li><p>Dependent on using consistent naming convention for a given customer install base scenario</p></li><li><p>The most recent Install Base analysis is used for reporting for the purpose of assessing overall spares requirements and gaps</p></li></ul></li><li><p>Install Base analysis can be done using DNA, DNA-M, or TNMS network data reports, or from a customer-specific report as long as defined headers are used</p></li></ul> | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1588-700", "part_name": "Wire Harness Warmer OBS Light SW, ROHS", "Quantity": 1}, {"part_id": "6600-2057-500", "part_name": "PANDA MATTRESS", "Quantity": 1}, {"part_id": "M1190337", "part_name": "ASSY-LAU, Giraffe Warmer Non-Rotating Mattress, Finished good - Make", "Quantity": 1}, {"part_id": "5514159", "part_name": "FRU Kit, HARNESS OBS LIGHT DIMMER,SWITCH, WARMER", "Quantity": 2}, {"part_id": "M1091614", "part_name": "OEM-ITEM, PRIMARY ON/OFF VALVE", "Quantity": 1}, {"part_id": "M1239100", "part_name": "PART, Flow Knob - Resus Unit", "Quantity": 3}] | lhavanya | 8903977086 | ||
1097 | How much time does it take to connect with an agent? | The default time shown is 5 minutes but it can be less or more depending upon agent availability. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080424-001", "part_name": "KIT SVCE PCA CONTROL ROHS GIRAFFE", "Quantity": 1}] | lhavanya | 8903977086 | ||
1098 | How do I filter solutions on the basis of data sources? | The solutions provided to you are retrieved from various sources and if you want solutions from specific data sources you can select the ones which you want under the data sources section(Macros,faqs,cases,enrichment articles). | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0290-850", "part_name": "ASSY-LAU, EAST RAIL ASSY KIT OMNIBED, Manufacturing assembly - Make", "Quantity": 1}] | lhavanya | 8903977086 | ||
1099 | When I search a query I get many solutions. How do I know which solution belongs to which data source? | Every datasource has a specific color allotted to it,so when you see the solutions you can see that they are striped with different colors on the left side.The color code is very clearly shown in the data sources section of the filters i.e every data sources’ color code is shown just besides it. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0706-409", "part_name": "M4 X 10 BTNHD SCR SST", "Quantity": 1}, {"part_id": "6600-0857-700", "part_name": "SPOOL ASSEMBLY", "Quantity": 1}, {"part_id": "6600-1892-500", "part_name": "CAM OUTER GH", "Quantity": 1}, {"part_id": "6600-1893-500", "part_name": "CAM INNER GH", "Quantity": 1}, {"part_id": "6600-1310-500", "part_name": "PART, DOOR RADIANT HTR WEST, Machined", "Quantity": 1}, {"part_id": "6600-1309-500", "part_name": "PART, DOOR RADIANT HTR EAST, Machined", "Quantity": 1}, {"part_id": "6600-1163-400", "part_name": "WSHR FL M5 SMALL OD", "Quantity": 1}, {"part_id": "6600-0713-403", "part_name": "M4X4.1ID X 0.9 THK SPLK WSHR", "Quantity": 1}, {"part_id": "6600-1709-500", "part_name": "TOP SEAL HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-1710-500", "part_name": "BOTTOM SEAL HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-0925-400", "part_name": "WASHER, WSHR .767ID 1.08 OD.062T NYL", "Quantity": 1}, {"part_id": "6600-1454-500", "part_name": "FOIL EAST HEATER DOOR GH", "Quantity": 1}, {"part_id": "6600-1391-500", "part_name": "TUBE HEATER DOOR ACTIVAT OR", "Quantity": 1}, {"part_id": "6600-1453-500", "part_name": "FOIL WEST HEATER DOOR GH", "Quantity": 1}] | lhavanya | 8903977086 | ||
1100 | I like/don't like the solutions provided to me and want to give this feedback.How do I do that? | You can always like/dislike the solution based upon your understanding.This option is present on the right side of the solutions provided to you with a like and dislike symbol | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1189526", "part_name": "SVC Kit, Lift Motor, Finished good - Buy", "Quantity": 1}, {"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1101 | Can I see the history of the searches I made in the past? | You can see all the previous searches you made.click on the icon on the top right corner of the screen,you can see the history of all the queries asked. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "5514157", "part_name": "FRU KIT, HALOGEN TRANSFORMER 115V, WARMER", "Quantity": 1}, {"part_id": "5514159", "part_name": "FRU Kit, HARNESS OBS LIGHT DIMMER,SWITCH, WARMER", "Quantity": 1}] | lhavanya | 8903977086 | ||
1102 | Are Ascendo's predictions keywords based? | Ascendo's Predictions use keywords as one of the factors and uses advanced word vector processing, taking into account word probabilities, sentence structures and textual similarity. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2074711-001", "part_name": "ASSEMBLED U CHANNEL, EAST LIFT RAIL, GH ROHS", "Quantity": 1}, {"part_id": "M1189526", "part_name": "SVC Kit, Lift Motor, Finished good - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1103 | Is Auto Categorization really automatic? | Yes! Ascendo needs no human intervention to categorize your customer's data into various Root causes, sub root causes and symptoms. However, you're free to validate the groups and make Ascendo's engine learn better. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2068227-001", "part_name": "CABLE ASSY SHEKEL GIRAFFE CABLE", "Quantity": 1}, {"part_id": "6600-1238-500", "part_name": "PART, PORTHOLE DOOR GH GI, Injection molded", "Quantity": 12}, {"part_id": "6600-1026-400", "part_name": "SPRING, PORTHOLE HINGE, RIGHT", "Quantity": 6}, {"part_id": "5513688", "part_name": "FRU BRUSHLESS DC MOTOR", "Quantity": 1}, {"part_id": "6600-1041-400", "part_name": "PART, HINGE PIN .246 DIA PORT DOOR, Machined", "Quantity": 12}, {"part_id": "6600-1040-400", "part_name": "SPRING, PORTHOLE HINGE, LEFT", "Quantity": 6}] | lhavanya | 8903977086 | ||
1104 | Can Ascendo connect to different CRMs? | Absolutely, Ascendo partners up with Zendesk and also has the capability to connect to other CRMs in the market. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1238-500", "part_name": "PART, PORTHOLE DOOR GH GI, Injection molded", "Quantity": 12}, {"part_id": "6600-0736-702", "part_name": "ASSY-LAU, HANDSWITCH MEMB WEST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "2068227-001", "part_name": "CABLE ASSY SHEKEL GIRAFFE CABLE", "Quantity": 1}, {"part_id": "6600-1041-400", "part_name": "PART, HINGE PIN .246 DIA PORT DOOR, Machined", "Quantity": 12}, {"part_id": "6600-1040-400", "part_name": "SPRING, PORTHOLE HINGE, LEFT", "Quantity": 6}, {"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-1026-400", "part_name": "SPRING, PORTHOLE HINGE, RIGHT", "Quantity": 6}, {"part_id": "6600-0736-701", "part_name": "ASSY-LAU, HANDSWITCH MEMB EAST EBASE, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-0736-702", "part_name": "ASSY-LAU, HANDSWITCH MEMB WEST EBASE, Manufacturing assembly - Buy", "Quantity": 1}] | lhavanya | 8903977086 | ||
1105 | Can I connect to multiple support channels with different solutions? | You can seamlessly provide different solutions to spread across different support channels, all at once. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "6600-1567-700", "part_name": "WIRE HARNESS CONTROL BRD POWER, ROHS", "Quantity": 1}, {"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}, {"part_id": "6600-1411-601", "part_name": "CABLE, 1 wire, HARNESS, CONTROL BRD SIGNAL", "Quantity": 1}, {"part_id": "M1118329", "part_name": "ASSY-LAU, Service Kit Fuses, Spare part - Make", "Quantity": 1}, {"part_id": "2075961-001", "part_name": "POWER SUPPLY 12V 65W ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1106 | Can Ascendo recognize new problems? | Ascendo has the ability to identify new clusters of problems. It also gives an agent the ability to provide answers to unresolved questions, and learns them as well to be prediction ready. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2075423-001", "part_name": "BATTERY, CR2032, 3V, LITHIUM", "Quantity": 1}] | lhavanya | 8903977086 | ||
1107 | How much data does Ascendo require for predicting solutions? | Ascendo can even start with a very few samples of data, available as solutions for queries. As and when more data is supplied, Ascendo's engine keeps track of this data along with the previously collected data and improves its knowledge. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "M1118329", "part_name": "ASSY-LAU, Service Kit Fuses, Spare part - Make", "Quantity": 1}, {"part_id": "6600-1411-601", "part_name": "CABLE, 1 wire, HARNESS, CONTROL BRD SIGNAL", "Quantity": 1}] | lhavanya | 8903977086 | ||
1108 | Does Ascendo provide insights to customers' questions? | As a part of Ascendo Reveal, Ascendo lets users dive deeper into customer queries. Ascendo provides you insights for Top Questions, Top Products, Tribal Knowledge, Leaderboards, Usage Metrics and much more. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "M1074875", "part_name": "Wire Harness Warmer OverTemp T-Stat, ROHS", "Quantity": 2}, {"part_id": "2080440-001", "part_name": "SVCE KIT PCA POWER BOARD ROHS, WARMER", "Quantity": 1}, {"part_id": "6600-1558-700", "part_name": "WIRE HARNESS WARMER HEAD HIGH AND LOW VOLTAGE, ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1109 | What is Ascendo? | Ascendo saves and impacts lives and experiences together with customer support agents. Ascendo is a full Support Experience platform built for customer support teams. Ascendo provides an all-in-one solution that utilizes the most cutting-edge machine learning models along with the state-of-the-art NLP techniques to look at problems in a way they've never been observed before. Ascendo provides an unmatched accuracy and self-learning engine that helps agents solve issues, detects anomalies, provides knowledge intelligence, surfaces product feedback, sentiment and churn, manages backlog, makes spares planning smart and delights self-service. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2075908-001", "part_name": "ENVIRONMENTAL SENSOR ASSEMBLY ROHS", "Quantity": 2}, {"part_id": "2080962-001", "part_name": "SVC KIT PCA CONTROL GIRAFFE TOUCH ROHS", "Quantity": 1}] | lhavanya | 8903977086 | ||
1110 | What is the typical implementation time? | With http://Ascendo.ai , all we need to do is connect the support data. Once connected, the Ascendo learning engine takes over. Given the whole software is offered as SaaS, the implementation time can be in hours for the customers to start using and realizing value. Typical implementation process involves the following steps: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1456-501", "part_name": "PART, APPEARANCE STRIP-GLOBE, Machined", "Quantity": 6}, {"part_id": "6600-1292-500", "part_name": "HEATER SHEATH HMD GH GI", "Quantity": 5}, {"part_id": "6600-0245-850", "part_name": "KIT SVCE HMD HTR 120/230", "Quantity": 1}, {"part_id": "5513688", "part_name": "FRU BRUSHLESS DC MOTOR", "Quantity": 1}, {"part_id": "6600-0801-700", "part_name": "ASSY-LAU, UPPER PAN Omnibed and Giraffe Incubator, Manufacturing assembly - Buy", "Quantity": 1}, {"part_id": "6600-0278-850", "part_name": "ASSY-LAU, CHASSIS SVCE KIT GP, Manufacturing assembly - Make", "Quantity": 1}, {"part_id": "6600-1045-400", "part_name": "MOUNTING, E-CLIP SAHFT .375 X .025 THK", "Quantity": 4}, {"part_id": "6600-0048-850", "part_name": "KIT CALIBRATION HUMIDIFI ER", "Quantity": 2}, {"part_id": "6600-0908-401", "part_name": "M4X0.7 SEMS BHS CAP SCREW ASSEMBLY FLAT WASHER DIA:9.0MM, L:10MM 18-8 SS", "Quantity": 12}] | lhavanya | 8903977086 | ||
1111 | Why is now the right time? | Two reasons: One the focus on using the AI and ML is in the forefront of many of the execs. Customer Experience, Self Service and Agent resolution (which is just a portion of our solution) has already garnered enough press interest. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "2096186-001", "part_name": "WARMER CONTROL BOARD KIT: LED DISPLAY", "Quantity": 1}] | lhavanya | 8903977086 | ||
1112 | What type of connectivity/access do we need to give in the beginning to get Ascendo to work? | We support multiple modes of integration:
We can investigate and suggest the optimum mode for the customers. For the start, we typically have seen the csv/excel upload of data. | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-1468-500", "part_name": "PART, END CAP UPPER INNER EAST GH, Injection molded", "Quantity": 1}] | lhavanya | 8903977086 | ||
1113 | What is unique about Ascendo? | Ascendo's core prediction engine entails a variety of models running parallely to make an agent's life easier. Here's what makes Ascendo stand out: | 2024-07-02T11:56:38Z | PG1 | [{"part_id": "6600-0706-409", "part_name": "M4 X 10 BTNHD SCR SST", "Quantity": 1}, {"part_id": "6600-0713-403", "part_name": "M4X4.1ID X 0.9 THK SPLK WSHR", "Quantity": 1}, {"part_id": "6600-1453-500", "part_name": "FOIL WEST HEATER DOOR GH", "Quantity": 1}, {"part_id": "0616-0203-300", "part_name": "LUBRIPLATE", "Quantity": 1}, {"part_id": "6600-1310-500", "part_name": "PART, DOOR RADIANT HTR WEST, Machined", "Quantity": 1}] | lhavanya | 8903977086 |
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